Refund Policy
Effective date: October 2026
Canada eTA Assistance is a private, independent service and is not affiliated with the Government of Canada or IRCC. Our fee covers our guidance service only. It does not include the official eTA fee, which you pay directly to the Government of Canada.
At a glance
- Before your session: full refund, any time.
- After your session: no refund, as the service has been delivered.
- Missed session: one free reschedule.
Refunds before your session
You can cancel and receive a full refund at any time before your guidance session takes place. A full refund includes any add-ons you purchased with your booking. Simply send us your request before the scheduled start time of your session.
After your session
Our service is delivered through your guidance session. Once your session has taken place, the service is considered fully delivered and the payment is non-refundable. This includes a change of mind, a decision not to apply, or a decision made by the Government of Canada about your eTA.
Missed sessions
If you miss your session without letting us know, it is not eligible for a refund. However, you can reschedule it once at no extra cost. If you also miss the rescheduled session, your booking is considered used and is non-refundable.
If you know you cannot attend, please contact us before your session starts. You can then reschedule or cancel for a full refund.
If we cancel or cannot complete your session
If we need to cancel your session, or if it cannot be completed because of a problem on our side, you can choose to reschedule at no extra cost or receive a full refund.
Add-ons
- Priority Session: your session is scheduled within the faster timeframe shown when you purchase. If we do not hold your session within that timeframe, the Priority Session fee will be refunded, even if your session still goes ahead.
- Re-application Support: where included in your order, if you need to apply for a new eTA within 30 days of payment, we will provide a follow-up guidance session at no extra charge. Any new government fee is paid by you directly to the Government of Canada.
Government fees
The official eTA fee is paid by you directly to the Government of Canada when you apply on its website. We never receive this fee and cannot refund it. Any question about the government fee must be raised with the Government of Canada.
Your right of withdrawal
If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a service contract. By booking a session, you ask us to provide the service within that period, and you accept that you lose your right of withdrawal once your session has been fully completed. Until then, you can cancel at any time for a full refund, as described above.
How to request a refund
Send your request through our Contact Form or by email to info@canadaetaservice.com. Please include the name and email address used for your booking.
If your request is approved:
- the refund will be issued within 72 hours of receiving your request, to the same payment method you used (for example, PayPal or card);
- we will send you a confirmation email once the refund has been issued;
- depending on your bank or payment provider, it can take up to ten (10) business days for the money to reach your account.
Contact us
For any questions about this Refund Policy, please contact Canada eTA Assistance through our Contact Form or at info@canadaetaservice.com.